Terms of service

Terms of Service – ILSAÉ Kids & Womens Essentials

Welcome to ILSAÉ Kids. By accessing our website and placing an order, you agree to the following terms and conditions.

Please read them carefully before using our services.

1. General Information

This website is operated by ILSAÉ Kids. Throughout the site, the terms “we,” “us,” and “our” refer to ILSAÉ Kids.

By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

We strive to display product colors, designs, and details as accurately as possible.

However:

  • slight variations may occur due to screen settings,
  • handcrafted or fabric textures may vary slightly,
  • product availability may change without notice.

We reserve the right to discontinue products at any time.

3. Pricing & Payments

All prices listed on our website are in Pakistani Rupees (PKR).

We reserve the right to:

  • update prices without prior notice,
  • cancel orders affected by pricing errors,
  • refuse suspicious or fraudulent transactions.

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Debit/Credit Cards
  • Digital Wallets (if enabled)

4. Order Acceptance

After placing an order, you may receive an order confirmation email or message.

This confirmation does not guarantee acceptance of the order.

ILSAÉ Kids reserves the right to:

  • cancel or refuse orders,
  • limit quantities,
  • request additional verification for COD orders.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

  • courier operations,
  • public holidays,
  • weather conditions,
  • or remote delivery locations.

Customers are responsible for providing accurate shipping information.

For complete details, please review our Shipping Policy.

6. Returns & Exchanges

We aim to ensure customer satisfaction.

Exchange or return requests must comply with our Refund & Exchange Policy.

Items that are:

  • worn,
  • washed,
  • damaged after delivery,
  • or missing original packaging

may not qualify for return or exchange.

7. Intellectual Property

All website content including:

  • logos,
  • branding,
  • product photography,
  • graphics,
  • text,
  • and designs

are the property of ILSAÉ Kids and may not be copied or used without written permission.

8. User Conduct

You agree not to:

  • misuse the website,
  • submit false information,
  • attempt fraudulent transactions,
  • interfere with website security or operations.

Any abuse or violation may result in restricted access or legal action.

9. Limitation of Liability

ILSAÉ Kids shall not be held liable for:

  • indirect losses,
  • delivery delays,
  • technical interruptions,
  • or damages resulting from misuse of products or services.

Our liability is limited to the amount paid for the purchased product.

10. Privacy

Customer information is handled according to our Privacy Policy.

We do not sell or misuse customer data.

11. Governing Law

These Terms of Service shall be governed by the laws of Pakistan.

Any disputes arising from the use of this website shall fall under the jurisdiction of Pakistani courts.